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Click & Collect

Shop Duty Free Your Way

Duty free shopping is now available for all international passengers on orange or green flights both instore at our Auckland International Airport locations and via Click and Collect.

Click & Collect:

Step 1: Make your purchase online and tell us when and to where you are travelling.

Step 2: Select your collection terminal within Auckland International Airport.

Step 3: Visit your chosen collection point on the day of your travel to collect your purchase. Bring along your boarding pass, photo ID and order confirmation.

Please note our departures collection desk is open from 4.30am - 11.15pm daily and our arrivals collection desk is open from 4.30am - 1.30am daily. Regrettably we are unable to fulfill orders for flights outside of these times. For any queries, please contact our customer service team on +64 9 9732670 or customerservice@theloopdutyfree.co.nz

Shop & Collect:

If you would prefer to collect your shopping on your return you can avail of our Shop & Collect service. We'll mind your bags while you enjoy your trip. Don't worry about weight, liquid restrictions or airline baggage allowances. We'll store your shopping for you, free of charge, and have it ready for collection on your return from your trip.

Step 1: Make your purchase instore at our Auckland International Departures and let the staff know you would like to collect on your return.

Step 2: Visit our collection point at Auckland International Arrivals on your return to collect your purchase. Bring along your boarding pass, photo ID and proof of purchase.

Collection Desks

Please note our collection desk in arrivals is closed between the hours of 1.30am - 4.30am. Please note that we are unable to fulfill orders for flights arriving during this time.

For any queries about shopping with The Loop, please contact our customer service team on +64 9 9732670 or customerservice@theloopdutyfree.co.nz for more information.